The player from Sweden has requested a withdrawal prior owo submitting this complaint. The player from Australia had requested a withdrawal less than two weeks prior jest to submitting the complaint. The player reported that the casino had refused jest to accept his documents and cancelled his withdrawal.
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- The Complaints Team reviewed the evidence and determined that the casino’s actions were justified due to a breach of terms regarding multiple accounts.
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His withdrawal requests had been repeatedly cancelled due to various reasons, despite having provided all necessary proofs. He also had issues with his account login and had changed his login email as per the casino’s instructions. The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out.
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He reached out jest to support but received w istocie assistance and państwa frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our układ and appreciated the player’s cooperation.
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